FAQ – UK

 

About the Product

 

A boohoo gift card works just like an ordinary gift card, with a balance that you or a friend can redeem at boohoo.com. On this site, you can purchase an eGift that is delivered by email.

You can purchase eGifts in the UK online at boohoo.com

Click here to see the boohoo gift card terms and conditions

Gift cards can be purchased at a minimum of £5 and a maximum of £500

You can check the balance of your gift card here

At boohoo.com

No, your boohoo gift card can only be used at boohoo.com

You can purchase boohoo gift cards in GBP or USD using the region selector at the top of the page.

24 months from activation.

Once your gift card is expired you will no longer be able to use it.


If you have any further questions, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Yes, 8 digits. You can find this on your gift card

The maximum value of a Gift Cards that can be purchased is £500, and a maximum of 5 Gift Cards can be purchased in any one transaction, to a total of £2,500.

You can redeem a maximum of 5 gift cards in any transaction.

 

Support

 

If you purchased a gift card and you or the recipient has not received the gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

If you believe your Gift Card has been stolen please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

 

Refunds, Cancellations and Order Changes

 

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value.


If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

If you decide to return you boohoo.com items, the original amount paid using a gift card will be returned to you as a new gift card to your email address.

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards.


If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch


We reserve the right to refuse to accept any order.


We reserve the right to cancel any order and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and give you the opportunity to place a new order. Your refund will be processed within 5 working days.


We also reserve the right to terminate your order if we believe that you have breached any of these Terms or the Boohoo Gift Card Terms. If we cancel your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms.

Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards.


In exceptional circumstances we may be able to support you if you believe you have made an error when placing your order.


If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

If you have entered an incorrect email address, please get in touch as soon as possible. Provided the gift card has not been spent we will cancel the order and refund you. You will need to place the order again with the correct email address.


Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch

 

Other

 

If something doesn't look right, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

If you do not think that you have purchased or been gifted a boohoo gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.

Yes, you can complete the balance of the payment using a debit or credit card, PayPal, Klarna or Clearpay.

 

X

Cookies

We use cookies that help us provide you with the best possible shopping experience with us. For example, they allow us to keep track of the items in your bag, display personalized content, as well as analyze and improve the operation of our website.

To accept our cookies please click the button below, or for further details and the chance to specify your cookie preferences please click ‘more information’.

You can change your preferences at any time by visiting the "Cookies Preferences" page, which can be found via our footer. View our privacy notice for full details.